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Conflict is inevitable whenever people work together. If ignored, it will fester and poison the work environment. If unmanaged, it becomes a power struggle that disrupts teamwork. This workshop will help you recognize unproductive patterns that trap people in conflict and introduce you to tools to shift confrontation to cooperation.
The workshop will be extremely interactive and allow for discussion, small group work and practice opportunities. Specifically, the workshop will allow you to:
- recognize the roles that trap people in confrontation
- discover the root cause of a conflict
- describe the anger arousal cycle and the impact emotion has on communication
- manage yourself in a conflict
- apply basic communication skills to move beyond the drama triangle of conflict and from confrontation to collaboration
You will also receive a copy of Gary's book, The Joy of Conflict Resolution.
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Inform me when a new session is scheduled.
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