Difficult Conversations: Strategies for Dealing with Challenging Situations  -  CHCO

You know those difficult, awkward conversations, where you needed to tell someone something they really didnt want to hear? Or, those conversations where someone came at you and caught you off-guard? Or you had opposing opinions? We usually deal with these situations in one of two ways Either we want to run away, or we come in guns-a-blazin. Usually, neither of these choices works

About this workshop

  • Learn about style differences in relation to communication and conflict;

  • Build awareness of our own responses to conflict and stress and how it impacts communication;

  • Learn about the psychology of workplace conflicts;

  • Gain skills for better managing stressful communications;

  • Develop effective communication skills

  • Develop practical strategies for effectively moving past miscommunication and conflict into more productive and satisfying work relationships.

    Learning Outcomes

    At the end of this one day seminar, you will be able to know how to identify resistant behaviour in yourself and others; have a greater understanding of what the physiological responses to emotional challenges look and feel like; be able to identify your personal strategies for managing your own defensiveness as well as others¿; and recognize when to push and when to back off to get your needs met. You will also gain insight into how others perceive you and your motives.


    About the facilitator:

    Sue Wazny is a highly sought after speaker who teaches a wide variety of courses in the areas of Conflict Management, Communication Skills and Anger, and provides keynote presentations on Management, Team Building and Leadership. For the past 12 years, Sue has been a faculty member at the Justice Institute of BC in the Centre for Conflict Resolution, and more recently for the Police Academy where she teaches a variety of courses. In addition to her speaking engagements, Sue maintains a clinical practice which includes workplace mediation, team facilitations, performance coaching and critical incident stress management. She holds a Master¿s of Science degree in Psychology, certificates in Conflict Resolution and Mediation from the Justice Institute, and is a certified Myers Briggs Type Indicator practitioner

    Professional Development Funding Opportunities

    *Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. The PD funding programs are designed to support eligible UBC staff members who are interested in pursuing learning opportunities that will enhance their professional knowledge and work performance. For information about the UBC PD funding programs, including guidelines and application procedures, click here

  • Available Sessions:

    Other related workshops:

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