Conflict Management Series: Part 1 - Conflict Resolution in the Workplace - HP219

This session is the first of a three-part series on conflict management. Register now for part 2: Dealing with Difficult Personalities and part 3: Understanding High Conflict Personalities at Work.


In the workplace, unresolved conflict can negatively impact the individuals involved, other team members, and the organization as a whole by effecting productivity and morale. The approach you take to managing conflict determines whether stress or opportunities for growth will be created. This seminar will examine various types of conflict and provide participants with a model for successfully resolving conflict at work.

The facilitator of the session will be provided by UBC's Employee and Family Assistance Program provider, Shepell.

By the end of the session, you will be able to:

  • Define the nature of conflict, including its cause and effect;
  • Understand the different conflict management styles and when each one is most effective; and
  • Resolve conflict through negotiation.

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