Customer Service Excellence - CSE

Successful businesses see their primary purpose as serving the customer by understanding their needs and meeting them.

This one-day Customer Service Excellence workshop is designed to develop your service skills to ensure consistent service delivery to customers, to provide you with tools and techniques that help to build customer loyalty; and aptitude to develop strong co-worker relationships

Learning Outcomes

  • Understand what makes service excellent for you and the people you serve
  • Answer the question 'whats in it for me to improve the quality and consistency of my service to others
  • Learn how to support service excellence for internal and external customers
  • Learn strategies, skills and competencies that will lead to improved results for all stakeholder groups.
  • Increase your confidence in handling difficult/challenging customer situations

About the Presenter

Dennis Hilton is the founder and principal of Hilton & Associates Consulting Inc., a Vancouver BC based firm specializing in Developing People Leaders and Teams that Create Outstanding Results, Hilton continues to consult with a wide range of industries, including manufacturing, aerospace, government, retail and wholesale grocery, construction, automotive and education. Fore more information on Dennis visit:

*Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. For information about the UBC PD funding programs, including guidelines and application procedures, please click here

For more information

Contact Caryl Spinelli