Email Etiquette - EEQ

About this Workshop

We all receive many e-mails that are too abrupt, too vague, too long, or just plain unprofessional. It is vital that employees today understand and observe the current standard of professional e-mail etiquette. This workshop focuses on the appropriate ways to communicate and interact using e-mail.

In this workshop participants will:

  • Identify their specific challenges when sending and receiving e-mail
  • Use active voice to make their e-mails more alive and easier to read.
  • Discuss time management in relation to e-mail
  • Identify what turns recipients off of e-mails
  • Write e-mails and receive feedback from the instructor and fellow participants
  • Examine the best and worst of e-mail

About the Facilitator

Alexandra Richmond has been working in the field education for the past 25 years. She has a masters degree in Education, a masters degree in International Marketing Communications; and is currently the chair of Applied Communications at Kwantlen Polytechnic University.


*Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. For information about the UBC PD funding programs, including guidelines and application procedures, please click here

For more information

Contact Caryl Spinelli