Difficult Conversations: Strategies for Dealing with Challenging Situations - CHCO

About this workshop

You know those difficult, awkward conversations, where you needed to tell someone something they really didn't want to hear? Or, those conversations where someone came at you and caught you off-guard? Or you had opposing opinions? We usually deal with these situations in one of two ways. Either we want to run away, or we come in guns-a-blazin'. Usually, neither of these choices works long term. There is a third, much more effective way. This seminar will give you completely counter-intuitive strategies for successfully managing difficult situations.

Learning Outcomes

At the end of this seminar, you will be able to know how to identify resistant behaviour in yourself and others; have a greater understanding of what the physiological responses to emotional challenges look and feel like; be able to identify your personal strategies for managing your own defensiveness as well as others; and recognize when to push and when to back off to get your needs met.

  • Lessons from the Borg: "Resistance is futile";
  • Resisting the Bait - knowing and managing your triggers;
  • Managing Defensiveness - in you and others;
  • Finding the Balance between Right and Happy: strategies for balancing needs with relationships.


This session is designed for anyone who faces the daunting prospect of needing to have a challenging conversation and wants it to be successful.

Professional Development

Workshop Registration & Payment Guidelines

For Professional Development Workshop Registration and Payment Guidelines, please click here

You will need your Campus Wide Login (CWL) to complete your registration.

About the facilitator

Sue Wazny is a highly sought after speaker because of her energetic, humorous and engaging presentation style. Sue teaches a wide variety of courses in the areas of Conflict Management, Communication Skills, Teambuilding and Leadership.Sue maintains a clinical practice which includes workplace mediation, team facilitations, performance coaching and critical incident stress management. She holds a Master¿s of Science degree in Psychology, certificates in Conflict Resolution and Mediation, and is a certified Myers Briggs Type Indicator practitioner.

Professional Development Funding Opportunities

Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. For information about the UBC PD funding programs, including guidelines and application procedures, click here

For more information, please email pd.workshops@ubc.ca