Conflict Management Series: Part 2 - Dealing with Difficult Personalities - HP229

This session is the second of a three-part series on conflict management. Register now for part 1: Conflict Resolution in the Workplace and part 3: Understanding High Conflict Personalities.


Workplaces can produce high achievers and dynamic team players. They can also be places where employees become regularly frustrated or annoyed with co-workers. Developing techniques to address challenging personality types can greatly increase staff's morale and job satisfaction.

This session will look at the distinction between difficult behaviour and difficult people and provide participants with strategies to respond effectively to challenging situations with a focus on assertive communication.

The facilitator of the session will be provided by UBC's Employee and Family Assistance Program provider, Shepell.

By the end of the session, you will be able to:

  • Identify common types of difficult people;
  • Understand people's needs and motivations;
  • Deal with difficult people; and
  • Recognize areas for personal development.