Conflict Management Series: Part 3 - Understanding High Conflict Personalities at Work - HP230

This session is the third of a three-part series on conflict management. Register now for part 1: Conflict Resolution in the Workplace and part 2: Dealing with Difficult Personalities.


This one-hour workshop will provide faculty, staff and managers with the skills and strategies for understanding complex personalities in the workplace from the perspective of a mental health diagnosis.

Participants will gain insight into how and why individuals with diagnosed personality disorders might behave and interact with others the way they do. The workshop also examines how compassion can help increase one¿s competency in recognizing challenging behaviours and handling high conflict interactions.

By the end of the session, you will:

  • Understand what a personality disorder is;
  • Recognize high conflict behaviours in the workplace;
  • Respond appropriately to high conflict behaviors and statements; and
  • Avoid escalating interpersonal conflicts.
  • This workshop is facilitated by Megan Pinfield, PhD, RCC, Senior Advisor for Workplace Mental Health in the department of Human Resources at UBC. Megan advises the Human Resources staff on complex mental health cases and provides expert consultation to department heads and managers at UBC.