The Foundations of Workplace Coaching Skills - WCS

About this workshop

Goal attainment, improved relationships, professional growth, increased productivity and enhanced resilience are just a few of the benefits of coaching in the workplace. But what does it mean to take a coach approach with the people you work with?

Learning Outcomes

Our work is based on the idea of shared responsibility between the facilitators and participants.

At the end of the session, it is our hope that you will:

  • Understand what a coach approach means, the key principles and what is a coaching mindset
  • Understand how coaching skills complement and strengthen your wider communication skills
  • Be able to distinguish between coaching and mentoring/counselling/consulting/advising
  • Understand the structure of a coaching conversation
  • Be able to engage in fundamental coaching skills
  • Be able to identify where, when and how you can use coaching in your work at UBC
  • Be able to discern coachable moments and identify when coaching is not the best form of communication

  • Audience

    This session is for anyone who wants to:

    1. Gain a better understanding of coaching
    2. Put coaching skills immediately into practice
    3. Wants to enhance their relationships inside of work and beyond

    Professional Development

    Workshop Registration & Payment Guidelines

    For Professional Development Workshop Registration and Payment Guidelines, please click here

    You will need your Campus Wide Login (CWL) to complete your registration.

    About the facilitator

    Catharine Chang joined UBC in 1997 and worked in a Human Resources managerial capacity with what was formerly known as Land & Building Services and UBC Library prior to her current role as Program Manager for the Coaching @UBC Program. Catharine discovered coaching when she was transitioning into a managerial role after returning from her one year maternity leave. Coaching changed the way she conducted herself in work and life and eight years after her first exposure to coaching, she became a Certified Coach through the Coaches Training Institute and was a successful applicant for Coaching@UBC's Coach Internship Program. She is an Internal Coach with an ICF credential of Professional Certified Coach and also holds a CPHR designation (Chartered Professional in Human Resources).

    Heather Turnbull, Program Lead of Coaching Services at UBC with Organizational Development and Learning, UBC Human Resources. Heather has worked for over 17 years at the intersection of coaching, engagement, leadership development and curriculum design in Canada, Mozambique, Namibia, Kenya and the UK. As lead of Coaching Services at UBC, Heather is responsible for setting the direction and professional standards for the successful delivery of Coaching Services, including 1:1, team and group coaching, for staff and faculty at UBC. Heather is a Certified Organizational Coaching through UBC Extended Learning and is a Professional Certified Coach (PCC) with the International Coach Federation. As a lifelong learner and inspired coach, Heather is committed to changing the quality of workplace conversations, and sparking the art of deep listening, provocative questioning, imagination, and exploration.

    Professional Development Funding Opportunities

    Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. For information about the UBC PD funding programs, including guidelines and application procedures, click here

    For more information, please email

Available Sessions:

Wednesday Feb 26, 2020

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